If you created an Ancestry® account using Sign up with Google/Apple, you might not yet have an Ancestry password.

There may be cases when you need an Ancestry password (like Deleting Your Ancestry® Account). There are a few ways to create an Ancestry password for your account:

If you can access your Ancestry Account

1. Go to Account settings. If prompted, sign in.
2. Under Account information, select Create password >.
3. Enter the email address associated with your Ancestry account and choose Continue.
   
   Do not close or navigate away from this page. A password reset code will be sent to that email address and you’ll need to enter it on that page.
    
4. In a separate tab or window, check your email inbox for the code.
   
   Not Getting Ancestry® Emails?
    
5. On the Password Reset page or tab you left open, enter the code and select Continue.
   
   This code is case-sensitive and must be used within 2 hours. If it’s been longer than 2 hours, request a new code.
    
6. Create a new password, then re-enter it and select Continue to confirm your password.
   
   Passwords are case-sensitive, should not be common or well-known, and must:
   • be at least 8 characters
   • contain at least 1 number
   • contain 1 letter or special symbol

If you can’t access your Ancestry Account

1. Go to Ancestry® sign in.
2. Select Don’t know your password?
3. Enter the email address associated with your Ancestry account and choose Continue. An email with further instructions will be sent to that email address.
   
   Not Getting Ancestry® Emails?
   
   Don’t know the email address? Contact us (or see Finding your Apple Relay Email if you signed up with Apple.)
4. From the email message, select Create a new password here.
5. Create a new password, then re-enter it and select Continue to confirm your password.
   
   Passwords are case-sensitive, should not be common or well-known, and must:
   • be at least 8 characters
   • contain at least 1 number
   • contain 1 letter or special symbol

Frequently asked questions

Can I change my Ancestry password?
Yes. If you have an Ancestry password, see Changing Your Password.

Why isn’t my new password working?
If you're signing in to Ancestry with your email/username and your new password isn’t working, clear your cache and cookies and try again.

If you’re using Sign in with Google/Apple, sign in with your Google or Apple password.

Will creating an Ancestry password change my Google or Apple password?
No. Creating an Ancestry password won’t change your Google or Apple password.

Why am I not receiving emails from Ancestry?
If you’re having trouble receiving our emails, see Not Getting Ancestry® Emails or contact us.

What if I can’t access that email address?
If you no longer have access to the email address associated with your Ancestry account, give us a call so we can help you with your password.